Shipping policy
At Elara Diamond, we are committed to delivering your order safely, securely, and on time. Since our products are valuable and carefully packaged, we follow strict quality and security procedures throughout the shipping process.
1. Order Processing
- Orders are processed after successful payment confirmation.
- Standard orders are generally dispatched within 3–7 business days.
- Custom, personalized, or made-to-order jewellery may require additional processing time. The estimated timeline will be communicated to you at the time of purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
Once your order has been dispatched, the estimated delivery time is:
- Metro Cities: 2–5 business days
- Other Indian Locations: 4–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Elara Diamond may offer free shipping promotions on selected products, orders, or locations.
4. Secure Shipping for Diamond & Jewellery Orders
Because our products are high-value items, eligible orders may be shipped using secure and insured delivery services.
- Orders are securely packed to protect the jewellery during transit.
- A signature or OTP may be required at the time of delivery.
- Please ensure that the person receiving the package is available at the provided delivery address.
- We may require additional verification for certain high-value orders before dispatch.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking details.
You can use the tracking information to monitor the status of your shipment until delivery.
6. Delivery Address
Please ensure that your shipping address, phone number, email address, and other delivery details are accurate before placing your order.
Elara Diamond will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible. Address changes may not be possible once the order has been dispatched.
7. Delayed or Failed Delivery
If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number.
In case of an unsuccessful delivery attempt, the courier partner may make another delivery attempt or contact you for further instructions.
8. Damaged or Tampered Package
For your security, please carefully inspect the package before accepting the delivery.
If the package appears damaged, opened, or tampered with, please:
- Do not accept the package if possible.
- Take clear photographs/videos of the package and shipping label.
- Contact Elara Diamond immediately with your order details and supporting evidence.
Any claim regarding damage or tampering should be reported as soon as possible after delivery.
9. International Shipping
If international shipping is offered for a particular product or location, applicable customs duties, import taxes, and other charges may be the responsibility of the customer unless explicitly stated otherwise at checkout.
International delivery timelines may vary depending on customs clearance and local regulations.
10. Delivery Exceptions
Elara Diamond is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather conditions
- Government restrictions
- Public holidays
- Courier service disruptions
- Customs delays
- Incorrect or incomplete delivery information
- Unforeseen logistical issues
11. Contact Us
If you have any questions regarding your order or shipment, please contact our customer support team.
